www.escadesigns.com

In stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped cancellation is not possible, but you may return the goods to ESCA distribution center for a refund. If you choose to return an item that has already shipped, you will be responsible for all shipping costs, both to and from our distribution center.

If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days. In circumstances when an item is approved for return after 30 days a restocking fee may be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Complete the return form included with each shipment, prepay and insure your package(s) and return them to:

Esca Designs Group
Attn: Customer Returns
RA# [if applicable]
781 East New york Ave. Doc#8
Brooklyn, NY 11203 

• A return authorization is required for all returns. Please contact customer care to obtain a return authorization.
• All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.
• If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. UPS will not pick-up merchandise if it is not in its original packaging.
• If merchandise is received damaged upon delivery, customer must contact customer service or UPS within 72 hours to report damage and to receive a return authorization. All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. ESCA DESIGNS is not responsible for any items that are discarded by the customer. DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED.
• Full purchase price will be refunded, less any exchange fees and shipping fees, within 30 days of purchase.
• Custom orders are cancelable within 72 hours of order date. Please contact our sales department toll-free at 866-681-4885 with further questions.
• The customer shall be responsible for all maintenance service consisting of lubrication and cleaning of the product, minor assembly and adjustment and performing operation checks.
• The manufacturer will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the customer fails to perform the maintenance service referred to above.
• Any Cancellation is subject to a 3% credit card processing fee. Esca Designs reserves the right to implement or waive this fee.